transportation policy
We proudly offer free worldwide shipping via! Please note that it takes us an average of 3 to 5 business days to complete your order. Rest assured we are making every effort to get your order to you as quickly as possible! Once your order has been dispatched, estimated delivery time is between 7 and 10 business days depending on your country. Please consider that holidays, natural disasters, or epidemics may affect delivery times.
Pre-order or backorder items:
If your order contains pre-ordered or back-ordered items, we will ship any items we have available immediately and will ship pre-ordered or back-ordered items as soon as we have them available. So if you ordered multiple items in a single order and only received a portion of the items, don't worry, you will receive the other items soon.
Track your order:
If you provide your mobile number, you will receive a confirmation email and/or text message with a tracking ID and link to track your package's journey. To track your package, you can visit our tracking page.
Please allow 1 to 3 business days for tracking information to appear.
Wrong Address Disclaimer:
It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct incorrect shipping addresses. If you believe you have provided an incorrect shipping address, please contact us immediately at support@Candyshop.com.
return:
By placing an order with Top Trend Store, you will be responsible for return shipping costs to Top Trend Store. Please see our Refund Policy for more information on how to issue a refund.
Lost or stolen packages:
Not responsible for lost or stolen packages. If your tracking information shows that your package has been delivered to your address, but you have not received it, please report it to your appropriate carrier based on the information provided to you on our tracking page. If you have any further questions about how to do this, please contact our customer support team at support@Candyshop.com.
Pre-order or backorder items:
If your order contains pre-ordered or back-ordered items, we will ship any items we have available immediately and will ship pre-ordered or back-ordered items as soon as we have them available. So if you ordered multiple items in a single order and only received a portion of the items, don't worry, you will receive the other items soon.
Track your order:
If you provide your mobile number, you will receive a confirmation email and/or text message with a tracking ID and link to track your package's journey. To track your package, you can visit our tracking page.
Please allow 1 to 3 business days for tracking information to appear.
Wrong Address Disclaimer:
It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct incorrect shipping addresses. If you believe you have provided an incorrect shipping address, please contact us immediately at support@Candyshop.com.
return:
By placing an order with Top Trend Store, you will be responsible for return shipping costs to Top Trend Store. Please see our Refund Policy for more information on how to issue a refund.
Lost or stolen packages:
Not responsible for lost or stolen packages. If your tracking information shows that your package has been delivered to your address, but you have not received it, please report it to your appropriate carrier based on the information provided to you on our tracking page. If you have any further questions about how to do this, please contact our customer support team at support@Candyshop.com.